Customized item self-returns system
US12014380B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 11, 2022 |
| Grant date | Jun 18, 2024 |
| Priority date | — |
| Expiry date | Jul 15, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0281
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Examples provide customized authorization of item self-returns. A customized returns manager component calculates a customized return-trust score and a per-item return value based on analysis of item data and transaction history data. If a per-user return-trust score is within an unacceptable threshold range or an item value is within an unacceptable threshold value range, a second user is assigned to assist a first user with completion of the proposed return of the selected item. If the per-user return-trust score and the item value is within an acceptable threshold range, a return authorization component authorizes unassisted self-return of the selected item. An item disposition component determines in real-time whether to permit the first user to keep the selected item or instruct the first user to return the selected item to a designated item return area prior to completion of the item return based on a set of item disposition criteria.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.