Selecting next user prompt types in an intelligent online personal assistant multi-turn dialog
US12020174B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 16, 2016 |
| Grant date | Jun 25, 2024 |
| Priority date | — |
| Expiry date | Aug 16, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0282
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods for selecting types of generated prompts for further data from a user in a multi-turn interactive dialog. In one scenario, a processed sequence of user inputs and machine-generated prompts improves searches for the most relevant items available for purchase in an electronic marketplace. The number of prompts may be limited to a predetermined maximum value. Prompt generation is minimized by incorporating into a knowledge graph world knowledge that helps user intent inference. Prompt generation may be suppressed if a search indicates the reply to a prompt will not lead to any satisfactory search results. Prompts can provide suggestions for available search results that either meet all query constraints, or meet only some query constraints if a search indicates no search results are available that meet all query constraints. Prompts can provide suggested incisive reply phrasing likely to improve search results through an affirmation or negation reply.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.