Systems and methods relating to post-purchase support of customers
US12020259B2 · kind B2 · utility
Inventor
Key dates
| Filing date | Aug 26, 2021 |
| Grant date | Jun 25, 2024 |
| Priority date | — |
| Expiry date | Feb 19, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N7/185
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A method facilitating a customer exercising post-purchase rights associated with a purchase made by the customer of a product. The method includes: receiving first documentation related to the purchase of the product; extracting purchase data from the first documentation, where the extracted purchase data describes the purchase including a vendor identify, purchase date, and product type; conducting search using terms derived from the extracted purchase data to connect to a vendor web site; conducting a search of the vendor web site using terms derived from the extracted purchase data to locate a first vendor policy of the vendor that defines a first post-purchase right of the customer; determining a milestone date associated with the first post-purchase right of the customer; and sending a notification to the customer appraising the customer of the milestone date and the material change.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.