Patent · US Active

Alert aggregation and health issues processing in a cloud environment

US12045125B2 · kind B2 · utility

0Cited by

9References

20Claims

0Family size

Assignee

SAP SE · DE

Inventors

Felix Fischer · Berkeley, US
Yannick Ulmrich · Leimen, DE
Tilmann Haeberle · Wiesloch, DE
Premchand Nutakki · Wiesloch, DE
Jens Berger · Berlin, DE
Andreas Reischmann · Heidelberg, DE
Badri Narayan · Ann Arbor, US

Key dates

Filing date	Nov 15, 2022
Grant date	Jul 23, 2024
Priority date	—
Expiry date	Jan 31, 2043

Classification

Technology area (CPC G)Physics
CPC primaryG06F11/0781
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

The present disclosure relates to computer-implemented methods, software, and systems for obtaining incoming alerts associated with tickets generated for health status issues identified by applications for central components of a cloud platform environment. The obtained incoming alerts are aggregated to determine a root cause ticket. A set of incoming alerts is associated with a first central component running at a first data center from one or more data centers of the cloud platform environment. The set of incoming alerts are generated based on a set of tickets logged at a first ticketing system of the first data center by one or more applications running on the first data center. A root cause ticket is generated to combine the set of tickets corresponding to the set of incoming alerts, and the root cause ticket identifies the first central component as associated with a first health status issue.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.