System and method for assessing customer service times
US12051076B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 19, 2018 |
| Grant date | Jul 30, 2024 |
| Priority date | — |
| Expiry date | Dec 7, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG07C2011/04
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods for measuring service times at a retail establishment. One or more video cameras are coupled to data processors. The video frames from the video cameras are analyzed to detect a customer at the service counter and, at the detection of a specific event, a timer is started. The customer detected at the service counter is then tracked through various video frames until the customer has left or is about to leave. The timer is then stopped and the elapsed time is stored. The retail establishment may be a quick service restaurant and various video and image processing methods may be used to detect, track, and recognize the customer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.