Automated work ticketing and triage
US12056670B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 8, 2021 |
| Grant date | Aug 6, 2024 |
| Priority date | — |
| Expiry date | Dec 29, 2041 |
Classification
- Technology area (CPC B)Performing Operations; Transporting
- CPC primaryB60W2556/45
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The disclosed technology provides solutions for improving work ticketing triage and in particular, for improving the triage of work orders for detected failure events (or predicted failure events) for a fleet of vehicles, such as a fleet of autonomous vehicles (AVs). In some aspects, a process of the disclosed technology can include steps for receiving field data, processing the field data to identify two or more potential failure events associated with at least one AV from among one or more AVs, and automatically generating a work order for each of the two or more potential failure events. In some aspects, the process can further include steps for calculating a dynamic priority number for each of the two or more potential failure events and sorting the work orders based on the dynamic priority. Systems and machine-readable media are also provided.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.