Method and system for augmenting real-fix tips with additional content
US12062021B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 26, 2021 |
| Grant date | Aug 13, 2024 |
| Priority date | — |
| Expiry date | Jul 10, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG07C5/08
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and system for generating and outputting a real-fix tip (RFT) augmented with a pointer to additional content. The additional content may be relevant to any of a complaint, vehicle, cause of complaint, how the cause for complaint was discovered, and service-operation performed on the vehicle to resolve the complaint. The RFT may include a complaint, cause, and correction, and may be stored within a database containing repair orders that include complaints, causes, and corrections regarding various vehicles. A processor may generate the RFT after determining a threshold number of RO with a common complaint, vehicle, cause, and correction. A processor may search the database for the RFT based on a complaint and vehicle, display a list of RFT located during the search, display an RFT selected from the list, obtain additional content pointed to by a pointer in the RFT, and output the additional content to a display.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.