Programmatic theme detection in contacts analytics service
US12062368B1 · kind B1 · utility
3Cited by
2References
15Claims
0Family size
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Key dates
| Filing date | Sep 30, 2020 |
| Grant date | Aug 13, 2024 |
| Priority date | — |
| Expiry date | Feb 12, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/088
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods to detect themes in contacts data. Contacts data may be encoded as text (e.g., chat logs), audio (e.g., audio recordings), and various other modalities. Text-based transcripts of contacts data may be parsed into turns, an issue turn may be detected using a machine learning model, a key phrase may be extracted from the issue turn. Key phrases from across multiple contacts data may be clustered to identify themes.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.