Techniques for bidirectional cross-platform communications
US12063197B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 12, 2023 |
| Grant date | Aug 13, 2024 |
| Priority date | — |
| Expiry date | May 12, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L63/102
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method for data processing that includes receiving, from a service that manages communications between a communication process flow management service and a communication platform, a request indicating metadata from the communication platform, information associated with a tenant of a multi-tenant system, a user identifier, or a combination thereof. The method may further include performing, based on the request, one or more actions on a communication process flow that controls electronic communications between the tenant and a set of users corresponding to the tenant. The method may further include generating a data object related to the communication process flow based on performing the one or more actions. The method may further include transmitting, to the communication platform, a message that is configured to cause posting of the data object into a communication channel of the communication platform.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.