Churn analysis and methods of intervention
US12063417B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jun 21, 2023 |
| Grant date | Aug 13, 2024 |
| Priority date | — |
| Expiry date | Jun 21, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N21/4826
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
Systems and associated methods are described for providing content recommendations. The system accesses content item consumption data for a plurality of users subscribed to a media service. Then, the system determines that a first subset of the plurality of users has unsubscribed from the media service and that a second subset of the plurality of users has not unsubscribed from the media service. The system identifies a time slot typical for the first subset of users and atypical for the second subset of users based on content item consumption data of the first subset of users and content item consumption data of the second subset of users. In response to determining that a user is consuming a first content item at the identified time slot, the system generates for display a recommendation for a second content item that is scheduled for a different time slot.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.