AI-based system and method for enrolling a user using audio interaction
US12086889B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 14, 2024 |
| Grant date | Sep 10, 2024 |
| Priority date | — |
| Expiry date | Mar 14, 2044 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q40/09
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Enrollment of a user using an agent offering insurance products. Audio is received and interpreted with artificial intelligence, and audio responses are generated based on a set of user-specific parameters. Interpreting the audio includes determining at least one vector in multi-dimensional space representing sentiment and tone of the audio from the user interface. Generating the audio responses includes providing user prompting for information relating to underwriter requirements for one or more insurance, or benefits products and services for purchase, and determining eligibility of the user for the one or more products and services based on predefined underwriting requirements having been received from a source of underwriting requirements, and providing relevant one or more insurance, or benefits products and services to be presented via the user interface which are based on the eligibility. The user-specific parameters may be adjusted in response to the at least one vector in multi-dimensional space.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.