Customer service representative dashboard with micro-applications
US12093966B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 14, 2020 |
| Grant date | Sep 17, 2024 |
| Priority date | — |
| Expiry date | Oct 17, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/018
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A micro-application framework includes instantiating, on a client computer, a user interface configured with a hosting application operable to execute one or more micro-applications. During runtime of the user interface, a request for a CRM function is received. A request is sent for a micro-application that corresponds to the requested CRM function. The user interface receives from a server hosting the micro-application a data package that includes the micro-application corresponding to the requested CRM function. The executable code in the data package is executed in the hosting application via the execution environment. One or more interactive areas are rendered that are configured to display information pertaining to the requested CRM function.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.