Methods and systems for troubleshooting network device
US12101220B2 · kind B2 · utility
0Cited by
5References
10Claims
0Family size
Assignee
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Key dates
| Filing date | Dec 24, 2020 |
| Grant date | Sep 24, 2024 |
| Priority date | — |
| Expiry date | Dec 24, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/80
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Embodiments of a device and method are disclosed. In an embodiment, a method of network device troubleshooting involves at a cloud server, assigning a troubleshooting task for troubleshooting a network device deployed at a customer site to an operator, at the cloud server, receiving data regarding an issue in the network device that is gathered by the operator at the customer site, and, at the cloud server, recommending a remedy action for the issue in the network device to the operator based on the data regarding the issue in the network device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.