Digital financial management having chat support platform to facilitate chat window customization by user command
US12101282B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 8, 2023 |
| Grant date | Sep 24, 2024 |
| Priority date | — |
| Expiry date | Mar 8, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/02
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A computing device, a computer program product, and a computer-implemented method for delivering enhanced financial services and, more particularly, for facilitating enhanced network communication between a user and a financial institution via a client device. A digital financial management platform for the client device includes a chat support platform that facilitates an enhanced user chat experience by enabling the dynamic modification of the general aesthetic appearance or configuration of the chat window by user command or request contemporaneously with a virtual chat communication session between a virtual support agent of a financial institution and a user on a client device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.