Automated narratives of interactive communications

US12106061B2 · kind B2 · utility

Assignee

• CLARABRIDGE, INC. · US

Inventors

• Fabrice Martin · Washington, US
• Rafael Algara-Torre · Ashburn, US
• Leonardo Apolonio · Washington, US
• Mark Arehart · Reston, US
• Zhexin Chen · Fairfax, US
• Sandesh Gade · McLean, US
• Caroline Kinsella · Austin, US
• Ellen Loeshelle · Arlington, US
• Ram Ramachandran · Austin, US
• Maksym Shcherbina · Sterling, US
• Eliana Vornov · Washington, US
• Ivan Volonsevich · Clifton, US

Key dates

• Filing date: Apr 5, 2021
• Grant date: Oct 1, 2024
• Expiry date: Jan 24, 2043

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/0639
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

Implementations analyze transaction data and objectively capture pre-identified desired information about the analyzed transaction data in a consistently organized manner. An example system includes a user interface that enables a user to provide static portions and dynamic portions of a template. The dynamic portions identify variables that are replaced with either data extracted from the transaction or text based on the output of classifiers applied to the transaction. An example method includes applying classifiers to scoring units of a transaction to generate classifier tags for the scoring units and generating a narrative by replacing variables in an automated narrative template with text based on at least some of the classifier tags. The automated narrative template includes non-variable portions and at least some variable portions, each identifying a template variable and having variable replacement logic configured to replace the template variable using the classifier tags and/or data extracted from the transaction.