Systems and methods using natural language processing to identify irregularities in a user utterance
US12106760B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 22, 2020 |
| Grant date | Oct 1, 2024 |
| Priority date | — |
| Expiry date | Jan 5, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/225
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods for identifying irregularities during an automated user interaction are disclosed. The system may receive a communication and extract a perceived irregularity from the communication. The system may generate a first explanatory hypothesis associated with the perceived irregularity having an associated confidence measurement. The system may selectively retrieve user information based on the generated hypothesis and generate an investigational strategy associated with the hypothesis. In response to the investigational strategy, the system may receive a user communication, and the system may update the confidence measurement based on the user communication. When the confidence measurement exceeds the predetermined confidence threshold the system may validate the perceived irregularity as a true irregularity and provide a computer-generated dialogue response indicative of a proposed resolution of the irregularity. When no existing hypothesis has a confidence measurement exceeding the threshold, the system may generate a novel hypothesis to be validated.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.