Method and system for integrated analysis of data from multiple source environments

US12112297B1 · kind B1 · utility

Assignee

• DevRev, Inc. · US

Inventors

• Dheeraj Pandey · San Jose, US
• Manoj K. Agarwal · Hyderabad, IN
• Brent Chun · Monrovia, US
• Bhavana Thudi · Fremont, US
• Ken Chen · Shanghai, CN
• Nimar Arora · Union City, US
• Brian Byrne · Irving, US
• Steven Poitras · Los Gatos, US
• Anindya Misra · Arlington, US
• Jan Olderdissen · Herrenberg, DE

Key dates

• Filing date: Feb 11, 2022
• Grant date: Oct 8, 2024
• Expiry date: May 27, 2042

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/0639
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Disclosed is an improved approach to process data and events from disparate ecosystems pertaining to products. An approach is provided to automatically cluster events from various ecosystems into noteworthy incidents and to correlate them with entities extracted from each system. Incidents are correlated between ecosystems to classify the type of incidents and to give a coherent converged picture of the event streams coming from the various ecosystems. Noteworthy incidents are automatically converted into tickets and their severity is ascertained from the associated incidents. Tickets that reference underlying defects with the product or service are converted into issues.