Sentiment scoring for remote communication sessions
US12118316B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 1, 2022 |
| Grant date | Oct 15, 2024 |
| Priority date | — |
| Expiry date | Sep 30, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/52
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods and systems provide for presenting sentiment scores within a communication session. In one embodiment, the system connects to a communication session with a number of participants; receives a transcript of a conversation between the participants produced during the communication session; extracts, from the transcript, utterances including one or more sentences spoken by the participants; identifies a subset of the utterances spoken by a subset of the participants associated with a prespecified organization; for each utterance, determines a word sentiment score for each word in the utterance, and determines an utterance sentiment score based on the word sentiment scores; determines an overall sentiment score for the conversation based on the utterance sentiment scores; and presenting, to one or more client devices, at least the overall sentiment score for the conversation.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.