Systems and methods for automatically determining a preferred communication channel for messaging
US12118442B2 · kind B2 · utility
0Cited by
7References
20Claims
0Family size
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Key dates
| Filing date | Jan 30, 2023 |
| Grant date | Oct 15, 2024 |
| Priority date | — |
| Expiry date | Jan 30, 2043 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N7/01
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method including determining a preferred communication channel for a user by: (a) determining a respective normalized propensity score for each subscribed communication channel to which the user subscribes, based at least in part on a respective propensity score for the each subscribed communication channel; and (b) determining the preferred communication channel from among subscribed communication channels based on the respective normalized propensity score. The method further can include transmitting, via the preferred communication channel, a message to a user device of the user. Other embodiments are disclosed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.