Distributing electronic surveys through a messenger platform
US12118576B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 12, 2017 |
| Grant date | Oct 15, 2024 |
| Priority date | — |
| Expiry date | Jan 24, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/02
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
The present disclosure is directed toward systems and methods generating a survey response based on an analysis of a communication provided by a user. The systems and methods may include receiving a data package sent in response to detecting a trigger event performed by a user, analyzing the data package to determine a user identification for the user, a user input, or an event type, and based on the analysis of the data package, identifying a first survey inquiry within a first electronic survey. Furthermore, the systems and methods may include formatting the first survey inquiry in an instant messenger format, providing, via an instant messenger platform, the formatted first survey inquiry to an instant messenger communication thread associated with the user, receiving an instant message response, and based on the instant message response, generating a survey response to the first survey inquiry.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.