Dynamic communication sessions within data systems
US12124862B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 13, 2022 |
| Grant date | Oct 22, 2024 |
| Priority date | — |
| Expiry date | Jun 13, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L65/1069
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.