Systems and methods of providing enhanced contextual intelligent information

US12148003B2 · kind B2 · utility

Assignee

• Walmart Apollo, LLC · US

Inventors

• Srujana Kaddevarmuth · Cupertino, US
• Denila B. Philip · Leonia, US
• Amlan Jyoti Das · Bengaluru, IN
• Debanjana Banerjee · Sherghati, IN
• Apurva Sinha · Bellevue, US
• Abin Abraham · Kanchinakote, IN
• Mark A. Hardy · Scarsdale, US

Key dates

• Filing date: Dec 1, 2021
• Grant date: Nov 19, 2024
• Expiry date: Apr 14, 2042

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0631
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Some embodiments provide systems to determine contextual information comprising: an intent mining system that receive inquiry content that does not include personal identification information (PII) and is configured to determine an estimated intent information being sought by an intended recipient, identify a mapping to a sub-set of supplemental keywords corresponding to the intent information; and identify historic inquiries associated with actual historic product purchases relevant to the inquiry content and supplemental keywords, and obtain a listing of products associated with the inquiry content; a product association system that identifies a set of multiple products that each have a purchase threshold relationship with one or more products from the determined listing of products, and generate an enhanced listing of products; a topic extraction system that evaluates associations between product parameters of the enhanced listing of products to identify multiple associated topics and corresponding topic confidence scores.