Patent · US Active

Intelligent voice interface for handling out-of-context dialog

US12155794B2 · kind B2 · utility

0Cited by

2References

20Claims

0Family size

Assignee

State Farm Mutual Automobile Insurance Company · US

Inventors

Duane Lee Marzinzik · Springfield, US
Eric R. Moore · Heyworth, US
Gregory D. Carter · Bloomington, US
Harsh Lalwani · Normal, US
Matthew Mifflin · Bloomington, US
Padmaja Uppaluri · Bloomington, US
Ryan Jewell · Bloomington, US
Richard J. Lovings · Bloomington, US

Key dates

Filing date	Jul 21, 2022
Grant date	Nov 26, 2024
Priority date	—
Expiry date	Nov 8, 2042

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2201/40
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

In a method for handling out-of-sequence caller dialog, an intelligent voice interface is configured to lead callers through pathways of an algorithmic dialog that includes available voice prompts for requesting different types of caller information. The method may include, during a voice communication with a caller via a caller device, receiving from the caller device caller input data indicative of a voice input of the caller, without having first provided to the caller device any voice prompt that requests a first type of caller information, and determining, by processing the caller input data, that the voice input includes caller information of the first type. The method also includes after determining that the voice input includes the caller information of the first type, bypassing one or more voice prompts, of the available voice prompts, that request the first type of caller information.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.