Automated response engine to implement internal communication interaction data via a secured omnichannel electronic data channel and external communication interaction data
US12158903B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 15, 2022 |
| Grant date | Dec 3, 2024 |
| Priority date | — |
| Expiry date | May 15, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2221/2141
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate implementation of an automated predictive response computing system being configured to implement, for example, an automated predictive response engine configured to access internal (e.g., in-conversation) data and external (e.g., extra-conversation) data to predictively generate automated responses, such as assisting an agent or an agent computing device, among other things. In an example, a method may include forming identified features, determining a first predicted response, computing a second predicted response as a function of an identified feature, and presenting data as user inputs in a user interface portion to include a first predicted response and a second predicted response as a predicted response.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.