User discussion environment interaction and curation via system-generated responses
US12164877B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 9, 2021 |
| Grant date | Dec 10, 2024 |
| Priority date | — |
| Expiry date | Feb 14, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N5/04
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques for interacting with users in a discussion environment are disclosed. Upon identifying a question in the discussion environment, a system determines: (a) whether a stored answer has already been associated with the question, (b) whether an answer can be generated by the system using existing information accessible to the system, or (c) whether to contact an expert to answer the question. The system updates the knowledge base by storing the questions and answers, along with user feedback to the questions and answers. Based on the user feedback, the system determines whether to modify existing answers to user-generated questions or to seek answers from additional human experts.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.