Context-based response generation
US12190067B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 18, 2022 |
| Grant date | Jan 7, 2025 |
| Priority date | — |
| Expiry date | Jan 6, 2043 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods, systems, and computer program products for context-based response generation are provided herein. A method includes: obtaining conversation logs comprising agent responses matched to contexts and a set of designated responses that are not matched to the contexts; replacing at least a portion of the agent responses with the designated responses to form modified conversation logs; training a first model, using the modified conversation logs, to output a designated response in the set for a given context and a second model, using the historical conversation logs, to output one of the agent responses for a given context; identifying one or more new responses based at least in part on the output of the second machine learning model for a particular one of the contexts; and retraining the first machine learning model based at least in part on the one or more new responses.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.