Methods and systems for managing an incident
US12190270B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 16, 2022 |
| Grant date | Jan 7, 2025 |
| Priority date | — |
| Expiry date | Nov 23, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q50/26
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Methods and systems for managing an incident using an incident management system include receiving an incident and displaying the incident on a display. The incident includes an associated standard operating procedure (SOP) for managing the incident. Each of the SOPs includes one or more corresponding SOP steps. The incident and the associated SOP, including the one or more corresponding SOP steps, are displayed in a SOP view. A user selects one of the one or more SOP steps from the SOP view, which displays an action view that displays one or more categories of assets that are activatable via a user interface for supporting one or more of the SOP steps associated with the incident. The user selects one of the one or more categories of assets for supporting one or more of the SOP steps associated with the incident, allowing the user to activate one or more of the assets to manage the SOP.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.