Vehicle service center dispatch system

US12190297B2 · kind B2 · utility

Assignee

• Lyft, Inc. · US

Inventors

• Laerte Meneghette Zatta · Tracy, US
• Katherine Anne Johnson · San Francisco, US
• Luke George Greenwood · San Francisco, US
• Daren Allen Pierse · San Francisco, US
• Christopher Leigh Buller · San Jose, US
• John Gregory Sweigart · Ward, US
• Stephen Calvillo · San Francisco, US
• John Houston · San Francisco, US
• Evan Scott Madow · San Francisco, US
• Elad Ossadon · San Francisco, US

Key dates

• Filing date: Dec 26, 2019
• Grant date: Jan 7, 2025
• Expiry date: Sep 27, 2041

Classification

• Technology area (CPC G): Physics
• CPC primary: G06N20/00
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

The present disclosure relates to systems, non-transitory computer-readable media, and methods for intelligently dispatching vehicles to a vehicle service center to progress vehicles at a predefined rate through sequential stations of the vehicle service center. The disclosed systems can analyze services associated with vehicles. Based on the services, the disclosed systems can determine how to order, within a virtual queue, vehicles corresponding to the services. For example, the disclosed systems can predict a complexity associated with a service for a vehicle, and in turn, determine whether adding the vehicle to the service queue will allow the vehicle to move through a set of sequential stations in accordance with the predefined progression rate. In response, the disclosed systems can dispatch the vehicle, refrain from dispatching the vehicle, or otherwise dynamically respond to enable the vehicle to move through the set of sequential stations in accordance with the predefined progression rate.