Customer distress assistance
US12192402B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 20, 2022 |
| Grant date | Jan 7, 2025 |
| Priority date | — |
| Expiry date | Apr 3, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6027
- WIPO fieldMedical technology
- WIPO sectorInstruments
Abstract
Disclosed aspects and embodiments pertain to customer distress assistance. A call can be detected to a callee from a caller. The call can be analyzed and determined to be a fraud or spam risk. In response, callee monitoring is triggered. The monitoring can capture biometrics or speech of the callee. Distress in the callee can be determined through analysis of the biometrics or speech and comparison to reference biometrics or speech of the callee. An individual associated with the callee can be selected based on determining the distress in the customer. The individual can be contacted through a notification or a call to assist the callee in distress.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.