Method and server for processing calls originating from user terminals for connection with operator terminals
US12192411B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jun 23, 2021 |
| Grant date | Jan 7, 2025 |
| Priority date | — |
| Expiry date | Jun 23, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2088
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for processing a first call received in a call centre via a telecommunications network, originating from a user terminal, includes placing the first call in a queue when no operator terminal of the call centre is available to take the first call. The method includes: transmitting, to the user terminal, an information message indicating to the user the possibility of making a second call within a determined time interval, while benefiting from the place of the first call in the queue; following receipt of an approval message originating from the user terminal, transmitting, to the user terminal, a user identification code, this code needing to be provided by the user at the time of the second call in order that the second call can take advantage of the place of the first call in the queue.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.