Patent · US Active

Process mining asynchronous support conversation using attributed directly follows graphing

US12204867B2 · kind B2 · utility

0Cited by

4References

20Claims

0Family size

Assignee

International Business Machines Corporation · US

Inventors

Sampath Dechu · Hyderabad, IN
Monika Gupta · New Delhi, IN
Prerna Agarwal · New Delhi, IN
Renuka Sindhgatta Rajan · Bengaluru, IN
Naveen Eravimangalath Purushothaman · Thrissur, IN

Key dates

Filing date	Mar 22, 2022
Grant date	Jan 21, 2025
Priority date	—
Expiry date	Jan 20, 2043

Classification

Technology area (CPC G)Physics
CPC primaryG06F40/30
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Provided is a computer-implemented method, system, and computer program product for process mining asynchronous support conversations using attributed directly follows graphing. A processor may collect a plurality of conversation threads from an asynchronous data stream. The processor may label each utterance of a plurality of utterances from the plurality of conversation threads with an event label. The processor may analyze the event label for each utterance of the plurality of utterances. The processor may generate, based on the analyzing of the event label for each utterance, an attributed directly follows graph (DFG).

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.