Method and system for providing a virtual assistant for technical support
US12210519B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 28, 2023 |
| Grant date | Jan 28, 2025 |
| Priority date | — |
| Expiry date | Jun 28, 2043 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/3329
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and a system for providing a natural language processing based virtual assistant for a technical support are disclosed. The method includes receiving at least one query from at least one entity. Next, the method includes analyzing the at least one query. Next, the method includes retrieving, from a database, a plurality of queries along with a corresponding resolution based on the analysis of the at least one query. Next, the method includes displaying, via a display, the plurality of queries along with the corresponding resolution to the at least one entity. Thereafter, the method includes receiving feedback on the plurality of queries displayed to the at least one entity along with the corresponding resolution.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.