Patent · US Active

Method and system for managing user interactions

US12225087B2 · kind B2 · utility

0Cited by

4References

10Claims

0Family size

Inventors

Asif Hasan · Marlborough, US
Kanishk Mehta · Mumbai, IN
Ankit Arora · San Jose, US
Aarzoo Doshi · Mumbai, IN
Jeetha P J · Mumbai, IN
Jyoti Sahoo · Mumbai, IN
Aditya Sharma · Hyderabad, IN
Bishwajeet Das · Mumbai, IN

Key dates

Filing date	Sep 21, 2022
Grant date	Feb 11, 2025
Priority date	—
Expiry date	Sep 21, 2042

Classification

Technology area (CPC H)Electricity
CPC primaryH04L69/16
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

Disclosed is a system and method for managing user interactions with a client device. The method comprises receiving from a telecommunication network, connected to the client device, a session request; processing the session request to determine relay information for routing the session request; transmitting the session request to a trained virtual agent based on the relay information, wherein the trained virtual agent is configured to process the session request to generate a command signal; and transmitting the command signal, via a private exchange mechanism, to the client device to establish the session for user interaction, wherein the data transmission between the client device and the trained virtual agent is based on a predefined protocol.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.