Realtime conversation AI insights and deployment
US12231378B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 8, 2023 |
| Grant date | Feb 18, 2025 |
| Priority date | — |
| Expiry date | Jun 8, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/04
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A first version of a chatbot using natural language processing conducts conversations with a plurality of users. The chatbot provides responses by triggering a plurality of skills including a fallback skill that is triggered when no other skill corresponds to the intent of the user. A second version of the chatbot is deployed while the first version of the chatbot is concurrently engaged in a set of conversation sessions. The second version of the chatbot is configured to trigger other skills besides the fallback skill for at least a portion of the conversations in which the first version of the chatbot triggered the fallback skill. New conversation sessions are mapped to the second version of the chatbot while the set of conversation sessions the first version of the chatbot is engaged in are still mapped to the first version of the chatbot.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.