Micro-moment/nuanced personalization cross channel eco-system
US12243064B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 13, 2021 |
| Grant date | Mar 4, 2025 |
| Priority date | — |
| Expiry date | Apr 26, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/016
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Embodiments of the present invention provides a micro-moment or nuanced personalization eco-system for a user interaction with an entity via any channel. The system first preforms a gauge of the user's level with personalization of interactions and channels via rule set and clustering analysis. System then inputs and creates a forecasted algorithm for the user personalization. The invention further utilized micro-movement capture to identify micro changes to user visualization and conforms presentations based on the micro-movements. The invention further provides a backend feedback loop model to identify personalization levels for each user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.