System and method for presenting one or more products to a user via a virtual assistant
US12243081B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 27, 2021 |
| Grant date | Mar 4, 2025 |
| Priority date | — |
| Expiry date | Aug 16, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5166
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
During a communication session, a virtual assistant prompts a user for information pertaining to one or more products, and identifies relevant products based on data collected from the user. These one or more products are presented to the user, and a level of intent or urgency of the user to purchase the one or more products is determined based on determining a plurality of tone scores corresponding to a plurality of tone types for each of the words, phrases, or sentences of the language input received from the user via a user interface. A network of producers is scanned and a live producer offering the identified products is identified and presented to the user. The virtual assistant determines whether or not to transfer the user to the identified live producer based on application of transfer criteria to the evaluated level of intent or urgency of the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.