System and method for determining and processing user temperament
US12243555B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Oct 19, 2022 |
| Grant date | Mar 4, 2025 |
| Priority date | — |
| Expiry date | Jun 2, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/58
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for determining user temperament. The system includes at least one processor, a communication interface communicatively coupled to the at least one processor, and a memory device storing executable code. The executable code causes the processor(s) to receive an incoming call from a user, receive audible language from the user, determine from the language properties such as: volume, content, inflection, and/or pitch, input the determined properties into an algorithm configured to rank temperament, and receive as output from the algorithm a ranking of the user's temperament. Additionally, the executable code may cause the processor to transfer the incoming call to a representative and relay the user's temperament ranking to the representative. The representative chosen for the user may be selected based on the user's temperament ranking. The system may furnish the representative with a script that correlates with the user's temperament ranking.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.