Inter-channel context transfer intermediary
US12244653B2 · kind B2 · utility
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20Claims
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Key dates
| Filing date | Jun 5, 2023 |
| Grant date | Mar 4, 2025 |
| Priority date | — |
| Expiry date | Jun 5, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L65/403
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Techniques described herein relate to inter-channel transfer at an automated contact center, in order to transfer communication sessions from a first channel to a second channel. In addition to channel transfer operations, communication session context data can be transferred from the first channel to the second channel and a communication session summary can be generated and provided to second channel devices. Furthermore, a communication session can be loaded in a second channel queue based on the communication session via the first channel.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.