System and method of managing channel agnostic messages in a multi-client customer platform
US12273305B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 11, 2023 |
| Grant date | Apr 8, 2025 |
| Priority date | — |
| Expiry date | Sep 11, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/066
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Techniques are provided for implementing omnichannel messaging. A set of application programming interfaces are utilized to create a set of channels connected to services of a customer platform. A channel is defined to specify how the channel is to interact with a service of the customer platform. Flows are formatted and defined for sending and receiving messages across the set of channels based upon native messaging experiences provided by the services of the customer platform. Flows are formatted and defined for viewing and interacting with the messages based upon a set of contexts for viewing and interacting with the messages through the services. The flows are executed for processing messages.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.