Systems and methods for generating and editing messages
US12288025B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 19, 2024 |
| Grant date | Apr 29, 2025 |
| Priority date | — |
| Expiry date | Jul 19, 2044 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F3/0482
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods for generating a message that is to be sent electronically to a user include the use of an artificial intelligence or large language model (AI/LLM) service to provide recommendations about how a message could be changed to improve customer engagement with the message. The systems and methods can present an individual generating the message with options for making changes to a draft of the message, and the individual can then select the changes that are to be made to create a final version of the message. In some instances, the systems and methods include analyzing the change recommendations provided by a AI/LLM service to ensure they will actually improve customer engagement and not clash with or impair the original purpose of the message.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.