Intent identification using page
US12292940B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Aug 17, 2023 |
| Grant date | May 6, 2025 |
| Priority date | — |
| Expiry date | Aug 17, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5175
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A server identifies, by parsing through code of an online page associated with a contact center system, information related to offerings associated with the online page. The server identifies a set of intents based on the information, at least a portion of the set of intents corresponding to at least one of headers or menu items of the online page. The server updates the set of intents based on supplemental information accessible via a hyperlink from the online page. The server transmits the updated set of intents to a first user device. The server receives an acceptance of a subset of the updated set of intents from the first user device. The server stores, in an intent data repository, the accepted subset of the updated set of intents.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.