Integration of voice services with messaging conversation services at a software as a service platform
US12294558B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 25, 2024 |
| Grant date | May 6, 2025 |
| Priority date | — |
| Expiry date | Mar 25, 2044 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/0054
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A software as a service (SaaS) platform sends, to an end user device, a message of a messaging conversation between the end user device and a first client device associated with a first user account of the SaaS platform. The message is associated with a first telephone number provisioned by the SaaS platform. The messaging conversation is associated with a messaging conversation identifier. The end user device is associated with a second telephone number. The first client device is associated with a third telephone number. a first request to place a voice call is received, via a first application programming interface (API) call from the first client device, based on the messaging conversation identifier. Responsive to receiving the first request, the voice call to the second telephone number is placed. The voice call is associated with the first telephone number provisioned by the SaaS platform.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.