Methods, apparatuses, and systems for dynamically navigating interactive communication systems
US12301757B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jan 11, 2024 |
| Grant date | May 13, 2025 |
| Priority date | — |
| Expiry date | Jan 11, 2044 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/4935
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Methods, apparatuses, and systems are described for dynamically navigating interactive communication systems. An example method may comprise: receiving, from a user device, sound waves or audio information, the sound waves or audio information indicative of a request to initiate an interactive communication session with a communication system of a biller or merchant; interpreting, based on the sound waves or audio information, an intent of the communication session and an identity of the biller or merchant; retrieving a predetermined interaction coding associated with the biller or merchant; and initiating the interactive communication session with the communication system of the biller or merchant based on the predetermined interaction coding.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.