Information processing apparatus for determining causal part of cause of error which has occurred in image forming apparatus, and notification method of giving notification of causal part of cause of error which has occurred in image forming apparatus
US12306566B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 19, 2023 |
| Grant date | May 20, 2025 |
| Priority date | — |
| Expiry date | Oct 3, 2043 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0787
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An information processing apparatus for communicating to and from a database having stored therein information on errors which have occurred in an image forming apparatus, the information processing apparatus includes at least one processor configured to acquire, from the database, information on a certain error and information on a related error which has occurred in past before the certain error, acquire first information related to a cumulative number of printed sheets of the image forming apparatus at a time of occurrence of the certain error, and second information related to a cumulative number of printed sheets of the image forming apparatus at a time of occurrence of the related error, and determine a causal part of a cause of the certain error based on the first information and the second information, and an output unit configured to output the causal part of the cause of the certain error.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.