Adjusting chat bot design based on matched escalation logs
US12306741B2 · kind B2 · utility
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20Claims
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Key dates
| Filing date | Oct 6, 2021 |
| Grant date | May 20, 2025 |
| Priority date | — |
| Expiry date | Mar 7, 2044 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/02
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An example system includes a processor to receive a bot design and escalation logs associated with a chat bot configured based on the bot design. The processor can compute a similarity score between each of a number of bot response nodes in the bot design and the escalation logs. The processor can generate a sorted list of the bot response nodes in the bot design based on the similarity scores.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.