Patent · US Active

Emotionally aware intelligent voice interface

US12309319B2 · kind B2 · utility

0Cited by

2References

20Claims

0Family size

Assignee

State Farm Mutual Automobile Insurance Company · US

Inventors

Duane Lee Marzinzik · Springfield, US
Eric R. Moore · Heyworth, US
Gregory D. Carter · Bloomington, US
Harsh Lalwani · Normal, US
Matthew Mifflin · Bloomington, US
Padmaja Uppaluri · Bloomington, US
Ryan Jewell · Bloomington, US
Richard J. Lovings · Bloomington, US

Key dates

Filing date	Jul 21, 2022
Grant date	May 20, 2025
Priority date	—
Expiry date	Oct 1, 2042

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2201/40
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

A method for responding to inferred caller states during dialog with an intelligent voice interface configured to lead callers through pathways of an algorithmic dialog may include, during a voice communication with a caller via a caller device, receiving from the caller device caller input data indicative of a voice input of the caller, and determining, by processing the caller input data, an inferred state of the caller. Determining the inferred state of the caller may include analyzing one or more characteristics, other than textual content, of the voice input. The method may also include selecting a pathway through the algorithmic dialog based upon the inferred state of the caller.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.