Programmable contact center device
US12309321B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jan 19, 2023 |
| Grant date | May 20, 2025 |
| Priority date | — |
| Expiry date | Oct 25, 2043 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F9/453
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system may assign a set of one or more actions to a programmable button of a contact center device connected to an agent device of a contact center agent. The set of one or more actions may correspond to a workflow associated with a contact center engagement between a contact center user and the contact center agent. The set of one or more actions may be assigned based on at least one of activating the contact center device or connecting the contact center device to a network. The system may initiate, based on a selection of the programmable button, the workflow by transmitting, from the contact center device to the agent device, information configured to cause the agent device to perform the set of one or more actions.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.