Intelligent topic segmentation within a communication session
US12314667B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 12, 2022 |
| Grant date | May 27, 2025 |
| Priority date | — |
| Expiry date | Feb 8, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L12/1827
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods and systems provide for providing intelligent topic segmentation within a communication session. In one embodiment, the system connects to a communication session with a number of participants; receives a transcript of a conversation between the participants produced during the communication session, the transcript including timestamps for a number of utterances associated with speaking participants; shifts a window over the utterances to generate blocks of utterances; for each shift of the window over one utterance, identifies topic model (“TM”) clusters (hereinafter “TM clusters”) and generates TM cluster scores to assign text labels for each cluster; aggregates the scores for the TM clusters to generate a number of utterance level scores; converts the utterance level scores into topic segments each including a start time, end time, and associated text label; and transmits, to one or more client devices, a list of the topic segments for the communication session.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.