Method and system for controlling a graphical user interface by telephone
US12314991B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 22, 2021 |
| Grant date | May 27, 2025 |
| Priority date | — |
| Expiry date | Nov 2, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0643
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method and system for controlling a GUI on a user's network-connected device, the control being provided by a telephone call between the user and a speech recognition and speech synthesis system. An example of a restaurant ordering system is provided. The user calls a phone number and is guided through a verbal ordering process that includes one or more of: adding an item, deleting an item, changing quantities, changing sizes, and changing details of an item. The user's choices are added to a display so that a current status of the order is visible to the user. The GUI is updated as changes are made to the order. The GUI can also request additional information, upsell items, and show menus. The GUI aids the user in confirming that the order is correct. The system provides the final order to a restaurant for fulfillment.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.