Contact center agent-routing efficiency score
US12316808B1 · kind B1 · utility
0Cited by
10References
20Claims
0Family size
Assignee
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Key dates
| Filing date | Apr 24, 2023 |
| Grant date | May 27, 2025 |
| Priority date | — |
| Expiry date | Apr 24, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2242/14
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Contact center requests are received at respective customer datacenters. The contact center requests are routed to respective agent datacenters resulting in respective engagements. Each engagement uses a respective customer datacenter and a respective agent datacenter. Respective scores are associated with the respective engagements based on the respective customer datacenters and the respective agent datacenters used by the respective engagements. An aggregation of the respective scores is output.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.